FAQ
How are my clothes and other items stored?
We provide a pristine environment for your clothing and accessories. The air within our facilities is regularly filtered, removing dust, odour, allergens and mould.
What can I store with Vault?
From couture dresses to your favourite pair of jeans, any piece of clothing or accessory (including fur) can be stored with Vault. We pride ourselves in providing a storage facility with a difference. Every single one of your items is stored in a temperature-controlled environment, in breathable bags and boxes to ensure that everything remains in pristine condition. What is more, we catalogue all your items so that you are able to see everything you own with one click, through our portal from anywhere you are in the world.
Where can I see my inventory?
Your inventory will be available to view on your knox account. You can log into this via our app.
Can you collect & deliver to any address?
We can collect and deliver to any address within Mumbai
Can I visit the warehouse?
Our service does include access to storage.
Do you supply hangers and packing materials?
We provide packing materials as part of our service. We also provide boxes if you have ordered them as well as rails, different types of hangers, breathable suit bags and anything else you need to ensure you have the perfect storage facility. All our wardrobe accessories such as hangers and breathable garment bags can also be purchased.
Does Vault provide cold storage for specialist items such as furs?
We have an in-house cold storage facility for your furs. We include free collection, delivery and breathable packing materials such as bags. With regards to fur, a temperature between 5 and 10 degrees Celsius is maintained in our specialist facility. Humidity is also maintained between 45% - 55% so that your items are completely protected against heat and insect damage. We also receive frequent requests to store sporting equipment and bridal couture. This is available on request.
What do I need to do on collection/delivery day?
If you have a collection/delivery booked in with us, you need to make sure that you or someone you trust is available at the property to let our team in during the agreed time-slot.
If we are running late or any reason, our team will always make sure to contact you and keep you updated with the situation.
It is also the customer’s responsibility to secure parking near the property for the team on the day.
If you are having a collection, the team will present you with a collection sheet. You will need to check the sheet and make sure that all items due for collection have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all the items have been collected & accounted for storage.
If you are having a delivery, the team will present you with a delivery sheet. You will need to check the sheet and make sure that all items due for delivery have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all the items have been delivered.
If we are running late or any reason, our team will always make sure to contact you and keep you updated with the situation.
It is also the customer’s responsibility to secure parking near the property for the team on the day.
If you are having a collection, the team will present you with a collection sheet. You will need to check the sheet and make sure that all items due for collection have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all the items have been collected & accounted for storage.
If you are having a delivery, the team will present you with a delivery sheet. You will need to check the sheet and make sure that all items due for delivery have been accounted for and then sign the sheet. Once the sheet has been signed, this is confirmation from yourself that all the items have been delivered.
